The BIIAB ACM helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment. This award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.
Who is it for?
The BIIAB ACM is designed for: • licensed retailers • assistant managers • relief managers supervisory/key staff operating in all types of licensed retail outlets including: • pubs • bars • nightclubs • entertainment venues • hotels • restaurants • off-licences • supermarkets
What are the benefits?
The BIIAB ACM helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment. This award has been designed in conjunction with conflict management specialists in the licensed retail sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property.
What does it cover?
The BIIAB ACM is designed to enable candidates to understand: • the responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974 • what is meant by the terms 'risk' and 'hazard', and the causes of workplace violence • how to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising • why and how conflict situations can arise, and how to avoid them • how to deal with conflict when it has arisen • the law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence
Would you like to attend one of these courses?
We found the following courses:
There are currently no courses available to book
Useful Tools
DSTO Course Booking
For:
Award in Conflict Management 1 Day
DSTO Contact Information
Please contact us with door supervisor enquiries or regarding upcoming courses.
Useful Links
BIIAB http://www.biiab.org Awarding Body for Level 2 National Certificate for Door Supervisors
Head 2 Toe Security http://www.head2toesecurity.net For all your security clothing and equipment at very competitive prices.
Security Industry Authority http://www.the-sia.org.uk Regulating body of the private security industry.
