Door Supervisor Training

Courses: BTEC Level 2 Award in Vehicle Immobilisation

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What is the aim of this course?

To obtain the SIA licence to work as a vehicle immobiliser (wheel clamper).

Who is it for?

For those currently working, or wishing to begin work as a vehicle immobiliser (wheel clamper)

What are the benefits?

On successful completion of the course, and passing the required examinations, delegates will be able to apply for an SIA licence to work as a vehicle immobiliser (wheel clamper).

What does it cover?

Delegates must complete and pass both units 1 and 2 as outlined below. Success will achieve a level 2 award in Vehicle Immobilisation and allow delegates to apply for their SIA licence.

Unit 1 Roles and Responsibilities

Introduction to wheel clamping and removals
Introduction to the legislation relating to vehicle immobilising (Private Security Industry Act 2001) and the tools used to immobilise a vehicle
Signs, lines and enforcement vehicles
Vehicle registration marks
Health and Safety
When to clamp and when to remove vehicles
Vehicle tow away
Completing paperwork
Practical case studies (clamping, removal and paperwork)
Use of photography
The payment process
Procedures for start and end of shift
Radio operations
Discretionary parking
Standards of individual behaviour for vehicle immobilisers and customer care
Equal Opportunities
Appeals

Unit 2 Communication and Conflict Management

Introduction to Communication Skills and Conflict Management
Self Awareness
Avoiding Conflict
Effective Communication and Customer Service Skills
Recognising High Risk Conflict
Resolving Conflict
Learning from Conflict

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