Consultants and specialist training providers for the security and hospitality industries since 1997
Courses

DOOR SUPERVISOR £240 inc VAT..jpg)
The SIA's NEW Level 2
Award In Door Supervision
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» Why should I take the Door Supervisors course?
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Historically the most popular SIA licence held is the Door Supervisor. This is because as well as being able to work in pubs and clubs, it also allows you to undertake all of the activities covered by an SIA Security licence.
Additionally it covers working in Event Security (e.g. at the large music festivals that run throughout the summer months). This means that one SIA licence enables you to work in three sectors of the industry, so maximising your job opportunities.
To obtain the SIA Door Supervisor or Security licence you will need to pass a qualification such as the BIIAB Level 2 Award in Door Supervision. This will involve attending a four day course and passing three exams. You will also need to provide suitable identification and pass a criminality check.
There are significant overlaps with Security Guarding so you will be well prepared should you choose to work in that sector.
» What will I learn on the Door Supervisors course?
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The course is separated into four Modules:
Module 2: Conflict Management for the Private Security Industry
Module 1: Working in the Private Security Industry
Module 3a: Working as a Door Supervisor Module 4: Physical Intervention
» How is the Door Supervisor course assessed?
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The Level 2 Award in Door Supervision is assessed by three straightforward multiple choice exams.
The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. We have trained over 7000 candidates in this qualification and have a 96% pass rate.
» Applying for the SIA Door Supervisor licence
More info
On receipt of your exam results, which should generally* be available within four working days of completing the course, you can send in your application form to the SIA (provided that you have passed the exams). Usually we provide blank application forms on our courses and will always give help and guidance with completing them.
Broadly speaking you should allow about six weeks for the SIA to process your application, although this can be considerably increased if there are any problems with it. Delays are often caused by:
- not completing the form correctly
- sending insufficient/incorrect identification
- criminality issues
- payment not being made by your bank
You can track how your application is proceeding by going to the Application Status checker on the SIA Website
*BIIAB qualifications only. For other awarding bodies you should allow up to ten working days.

SECURITY GUARDING £175 inc VAT
The SIA's NEW Level 2
Award In Security Guarding
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» Why should I take the Security Guard course?
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To obtain the Security licence you will need to pass a qualification such as the BIIAB Level 2 Award in Security Guarding.
This will involve attending a three day course and passing three exams. You will also need to provide suitable identification and pass a criminality check.
We run courses from a wide number of locations throughout the UK with costs being very competitive.
» What will I learn on the Security Guard course?
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The course is separated into three Modules: Module 2: Conflict Management for the Private Security Industry
Module 1: Working in the Private Security Industry
- The principles of conflict management
- All you need to know about risk
- Communication and the de-escalation of conflict
- Problem solving strategies
- After the conflict is over
Module 3: Working as a Security Guard
» How is the Security Guard course assessed?
More info
The Level 2 Award in Security Guarding is assessed by three straightforward multiple choice exams.
The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. We have trained over 7000 candidates in this qualification and have a 96% pass rate.
» Applying for the SIA Security Guard licence
More info
On receipt of your exam results, which should generally* be available within four working days of completing the course, you can send in your application form to the SIA (provided that you have passed the exams).
Broadly speaking you should allow about six weeks for the SIA to process your application, although this can be considerably increased if there are any problems with it. Delays are often caused by:
- not completing the form correctly
- sending insufficient/incorrect identification
- criminality issues
- payment not being made by your bank
You can track how your application is proceeding by going to the Application Status checker on the SIA Website
*BIIAB qualifications only. For other awarding bodies you should allow up to ten working days.

DOOR & GUARD COMBO £300incVAT
Two Great Qualifications
One Great Price....
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» Why should I take the DS / SG course?
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Although there is some common ground in the training of Door Supervisors and Security Guards, equally there are elements which are not included in both courses.
» What will I learn on the DS / SG course?
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The course is separated into five Modules:
Module 2: Conflict Management for the Private Security Industry
Module 3: Working as a Security Guard
Module 1: Working in the Private Security Industry
- The role of a Security Officer within the Private Industry
- Patrolling
- Access and Egress Control
- Searching people and their property
- Monitoring Systems
- The Law
- The importance of reporting and record keeping
Module 3a: Working as a Door Supervisor Module 4: Physical Intervention
» How is the DS / SG course assessed?
More info
The Level 2 Award in Door Supervision and Level 2 Award in Security Guarding is assessed by four straightforward multiple choice exams.
The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. We have trained over 7000 candidates in this qualification and have a 96% pass rate.
» Applying for the SIA DS or SG Licence
More info
On receipt of your exam results, which should generally* be available within four working days of completing the course, you can send in your application form to the SIA (provided that you have passed the exams). Usually we provide blank application forms on our courses and will always give help and guidance with completing them.
Broadly speaking you should allow about six weeks for the SIA to process your application, although this can be considerably increased if there are any problems with it. Delays are often caused by:
- not completing the form correctly
- sending insufficient/incorrect identification
- criminality issues
- payment not being made by your bank
You can track how your application is proceeding by going to the Application Status checker on the SIA Website
*BIIAB qualifications only. For other awarding bodies you should allow up to ten working days.

CCTV FROM ONLY £199 incVAT
The SIA's NEW Level 2
Award In CCTV Operations
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» Why should I take the CCTV (PSS) Operators course?
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The role of a CCTV operator is mainly involved with monitoring and tracking the activities of suspicious looking individuals or situations in public places. However, unless you are working ‘in house’, you will need to be granted a CCTV SIA licence before you can apply for a job within the industry.
Before you can apply to the SIA for a CCTV licence you will need to obtain a qualification called the Level 2 Award in CCTV Operations (Public Space Surveillance). This qualification is achieved by attending either a four day course and passing two multiple choice exam together with a practical assessment.
» What will I learn on the CCTV (PSS) Operators course?
More info
The course is separated into three Units: Unit 1 – Working in the Private Security Industry
- The purpose and main features of the private security industry
- The legislation that is relevant to people working in the private security industry
- Relevant aspects of health and safety in the workplace
- Application of fire safety principles
- Dealing with non-fire-related workplace emergencies
- The principles of effective communication and customer care in the private security industry
Unit 2 – Working as a CCTV Operator
- CCTV Codes of Practice, Operational Procedures and Guidelines
- Relevant Legislation and how it impacts on CCTV operations
- Roles and responsibilities of the CCTV Operator and other CCTV staff
- The characteristics of a CCTV system
- How to make effective use of CCTV equipment
- Emergency procedures in the CCTV control room
Unit 3 - Practical Operation of CCTV equipment
» How is the CCTV (PSS) Operators course assessed?
More info
The Level 2 Award in CCTV Ooperations (Public Space Surveillance) is assessed by two straightforward multiple choice exam together with a practical assessment.
The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. We have trained over 7000 candidates in SIA qualifications and have a 96% pass rate.
» Applying for the SIA CCTV (PSS) Operators licence
More info
On receipt of your exam results, which should generally* be available within four working days of completing the course, you can send in your application form to the SIA (provided that you have passed the exams). Usually we provide blank application forms on our courses and will always give help and guidance with completing them. You can track how your application is proceeding by going to the Application Status checker on the SIA Website
Broadly speaking you should allow about six weeks for the SIA to process your application, although this can be considerably increased if there are any problems with it. Delays are often caused by:
*BIIAB qualifications only. For other awarding bodies you should allow up to ten working days.

» £175.00 incl exams, certificates and VAT
» Exam results within four working days
» Quality training & tutors - high pass rate
» Courses on a regular basis all over UK
» Data sheet
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» Why should I take the Personal Licence course?
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Under the Licensing Act 2003 anyone authorising the retail sale of alcohol has to hold a personal licence.
In order to qualify for a personal licence an applicant must hold a licensing qualification such as the BIIAB Level 2 National Certificate for Personal Licence Holders.
The Level 2 National Certificate for Personal Licence Holders, is both QCA accredited and Government approved, and has been specifically designed to meet the statutory requirements of the Licensing Act 2003.
» What will I learn on the Personal Licence course?
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BIIAB's Level 2 NCPLH covers the syllabus set by Government to enable candidates to understand the law in relation to:
- The roles, responsibilities and functions of licensing authorities within the framework of the licensing objectives.
- The application process for a personal licence.
- The role and legal responsibilities of the personal licence holder, and the penalties relating to failure to comply with the law.
- The premises licence.
- The content and purpose of operating schedules.
- The role and duties of the designated premises supervisor.
- Unauthorised licensable activities.
- Permitted temporary licensable activities.
- Rights of entry to licensed premises.
- Police powers with regard to suspension and closure of licensed premises.
- The specific prohibitions for the sale of alcohol.
- The strengths of alcoholic drinks, and the effects of alcohol on the human body.
- The protection of children from harm.
- The responsible retail sale of alcohol.
The training is supported by the BIIAB NCPLH handbook. This handbook is written in an easy to follow format and contains all the information needed to pass the exam.
» How is the Personal Licence course assessed?
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The training is followed by one short multiple choice exam with 40 questions. To pass, the candidate must achieve a minimum of 28 correct answers.
» National Certificate for Personal Licence Holders
» Applying for your Personal Licence
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When applying for a personal licence you must apply to the licensing authority for the area in which you are an ordinarily reside.
You must first complete a personal licence application form. (These forms are available from your local licensing department or the Department for Culture, Media and Sport website)
Submit the completed application form together with the following documents to your local licensing authority:
- 2 passport sized photographs. (One must be signed by someone of some standing within the community i.e. solicitor, doctor, teacher,minister of religion, bank or building society official or civil servant).
- The licensing fee of £37.00
- A Disclosure of Convictions and Declaration form (available from your local licensing department) which should state whether or not any relevant or foreign offences have been committed, including full details, were applicable.
- Your BIIAB Level 2 National Certificate for Personal Licence Holders
- Your CRB (Criminal Records Bureau) certificate. Visit the Disclosure Scotland website to apply online.
NB. A Personal Licence is valid for a period of 10 Years

***FULLY FUNDED TRAINING***
» Physical Intervention (MAYBO)
» Terror Threat Awareness (SFS)
» £35.00 incl VAT for both courses
» Data sheet
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» Funding eligibility and programme overview
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DSTO have teamed up with RTC Training to offer you this combined FUNDED course.
Funding eligibility
Either: UK nationals residing in England.
Or: Non-EU citizens
a) with proof to remain in England indefinitely. b) residing in England for the past 3 years.
NB. Both a) and b) must apply
To be eligible for funding you must not currently hold a Level 1 literacy qualification.
NB. Unfortunately we cannot fund people on a student visa.
Terror Threat Awareness
With the recent Terror Alert Status in the UK rising to "SEVERE", terrorism awareness and prevention, coupled with training is becoming ever more vital. We all have a part to play in ensuring that our businesses and working environments can continue to operate with a greater degree of safety.
This course has been specifically created to help meet this need and allow individuals and organisations to better understand their role and what steps they can take in the fight against terror.
Physical Intervention
The Skills for Security and BIIAB accredited MAYBO Physical Intervention programme provides candidates with a wider range of non-violent options for dealing with the most common scenarios involving physical contact in pubs and clubs.
Maybo’s unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor’s compliance.
These skills are taught in such a way as to allow the candidates to identify the most suitable option to either extract themselves or calm the situation. They were created so that both men and women can confidently apply them in situations to protect themselves, colleagues and customers. Furthermore the entire programme of skills has undergone a complete expert medical and legal review.
Prerequisites
To be able to undertake the Physical Intervention training programme all candidates must have gained a formal qualification in conflict management, or successfully have completed the Maybo SAFERwork Conflict Management course.
» Programme breakdown
More info
This 16 hour programme consists of 2 parts:
- Terror Threat Awareness course
- Physical Intervention course
Terror Threat Awareness course (8 hours)
Each of our few selected trainers are former members of the Special Forces and have spent many years serving in conflict countries where terrorism is most prevalent, such as Iraq and Afghanistan.
A key part of the training focuses on examining the history of terrorism, as well as the factors that drive people to resort to terrorist activity.
The training also examines the steps an individual or organisation can take to attempt to identify the level of threat they might be facing, and explores what steps can be undertaken to counteract and reduce this threat.
Physical Intervention course (8 hours)
The Physical Intervention programme provides you with a wider range of non-violent options for dealing with the most common scenarios involving physical contact in licensed premises. It does not offer a technique to cover every possible situation, but provides a solid foundation in terms of knowledge and skills to further reduce risk to customers and staff.
» Programme contents
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Throughout the Terror Threat Awareness course we will examine the following subjects:
- The definition of the terms ‘Terrorism’ and ‘Terrorist’
- The history of terrorism and its effects
- What is an Improvised Explosive Device
- Different types of explosive devices and methods terrorists employ
- Counter terror organisations
- Contingency and emergency planning
- Threat assessment and management
- Risk reduction measures to reduce the threat you face
- The importance of incident management planning
- Post attack or incident considerations
Throughout the Physical Intervention course we will examine the following subjects:
- The requirement to use non-physical skills as far as possible
- The law in relation to ‘reasonable force’ and ‘self defence’
- The value of assessing a situation before intervening
- Using physical intervention as a last resort
- Possible medical implications
- The potential legal implications of the techniques
- Disengagement techniques
- Escorting and guiding skills
- Holding skills
» Programme assessments
More info
Assessments for the Terror Threat Awareness course
At the end of the course there is a 20 question True/False choice examination. Successful candidates will receive a Skills for Security accredited certificate.
NB. Certificates normally take 2-3 weeks to come through.
You will also be required to complete a Level 1 basic skills test on the day of the course. This test takes around ½ hour. (We need this to secure our funding)
Assessments for the Physical Intervention course
You do not have to sit a formal examination for the physical intervention course. However candidates must be able to satisfy the trainer that they can accurately demonstrate the skills they have been taught.
Once the candidate has been signed off by the trainer they will receive a BIIAB/Skills for Security accredited Maybo certificate.
NB. Certificates normally take 2-3 weeks to come through.

» Only £85 inc certificates, handbook & VAT
» Upgrade CV and enhance job prospects
» Health and Safety Executive approved
» Nationwide monthly courses
» Data sheet
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» Why should I take the Appointed Persons First Aid course?
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This Heath & Safety Executive approved, Appointed Persons Emergency First Aid course has been designed specifically for those who operate within the security industry.
It will benefit anybody who works in an environment where serious or life threatening injuries need to be dealt with in a professional manner.
It provides candidates with a range of knowledge and practical skills for dealing with the most common scenarios involving First Aid incidents in pubs and clubs.
The course meets all the requirements of the HSE Appointed Persons qualification and successful candidates will receive an EFA Certificate which is valid for 3 years.
» What will I learn on the Appointed Persons First Aid course?
More info
Throughout the course we will examine:
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» Assessments for the Appointed Persons First Aid course?
More info
Candidates do not have to sit a formal examination for the Appointed Persons Emergency First Aid course. However they must be able to satisfy the trainer that they can accurately demonstrate the skills they have been taught.
The course meets all the requirements of the HSE Appointed Persons qualification and successful candidates will receive an EFA Certificate which is valid for 3 years.
NB. Certificates normally take 2-3 weeks to be issued.
» Prerequisites | Timings
More info
Prerequisites?
There are no prerequisites to be able to undertake the Appointed Persons First Aid course.
Timings?
The course has been designed to be undertaken in 8 hours, and is usually run from 9:00am to 5:00pm

» 5 day course for only £899.00
» Level 3 ICM Delivering Physical Skills
» SIA approved
» Become a Physical Intervention trainer
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» Why should I take the Level 3 Physical Intervention course?
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The Level 3 certificate for Delivering Physical Intervention conforms with the QCF unit ‘Delivering Physical Intervention Training’ reference T/601/2503.
This qualification is needed by all trainers wanting to deliver the Level 2 Physical Intervention module of the SIA Door Supervisor course.
The ICM (Institute of Conflict Management) Delivering Physical Skills Training will be accepted by awarding bodies offering the Level 2 Award in Door Supervision.
» What will I learn on the Physical Intervention course?
More info
Learning Outcomes of the Level 3 certificate in Delivering Physical Skills Training are:
Learning outcome 1
The student must be able to assess the training environment to reduce risks in preparation for physical intervention training. This will include identifying ways of reducing risk in the physical intervention training environment, conducting a safety briefing and ensuring that all participants are physically fit and prepared to take part in the physical intervention skills training. The student will have to identify personal factors that may increase the risk for participants.
Learning outcome 2
The physical intervention student must be able to safely and effectively manage the learning environment for physical intervention skills. Teachers must be able to explain different factors that are critical to the effective and safe delivering of physical intervention skills. The consequences of deviating from an approved physical intervention programme have to be pressed. In addition, the physical intervention student teacher must be able to manage learner behaviour to ensure a safe and effective learning environment as well as Identify and manage barriers to learning.
Learning outcome 3
Physical intervention Trainers must be able to deliver instruction in physical intervention skills. Learners will have to be organised and positioned so that they can learn effectively from physical intervention instruction. An accurate and safe demonstration has to be provided whilst explaining the purpose and potential use of the skill about to be taught. Skills should be broken down into components and coaching points provided. Teaching must be adapted to fit problem solving and skill of the particular workplace.
Learning outcome 4
The physical intervention trainer must be able to assess physical intervention skills of the learners against the agreed standards. Physical intervention Assessment documentation must be completed accurately.
» Assessments for the Physical Intervention course?
More info
Candidates do not have to sit a formal examination for the physical intervention course. However they must be able to satisfy the trainer that they can accurately demonstrate the skills they have been taught.
Once the candidate has been signed off by the trainer they will receive an Institute of Conflict Management certificate.

» Only £120.00 inc certs, handbook & VAT
» Upgrade CV and enhance job prospects
» Skills for Security and BIIAB accredited
» Nationwide monthly courses
» Data sheet
More info
» Why should I take the Physical Intervention course?
More info
The Skills for Security and BIIAB accredited MAYBO Physical Intervention programme provides candidates with a wider range of non-violent options for dealing with the most common scenarios involving physical contact in pubs and clubs. After completing this course staff will feel more confident carrying out their roles safely and within the law.
In today’s world many of us are in involved in high risk roles and activities that may require us to utilise some form of physical intervention.
Until recently there was a distinct lack of formal recognised training to address this issue. Furthermore, with the lack of training, anyone who uses or applies any form of physical intervention may, potentially, be left open to accusations of assault and possible prosecution.
Maybo’s unique programme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor’s compliance.
These skills are taught in such a way as to allow the candidates to identify the most suitable option to either extract themselves or calm the situation. They were created so that both men and women can confidently apply them in situations to protect themselves, colleagues and customers. Furthermore the entire programme of skills has undergone a complete expert medical and legal review.
This course also helps employers to meet their duty of care towards the welfare of their staff members who work in roles or areas that may place them at risk of potential physical assault or attack.
» What will I learn on the Physical Intervention course?
More info
The Physical Intervention programme provides candidates with a wider range of non-violent options for dealing with the most common scenarios involving physical contact in licensed premises. It does not offer a technique to cover every possible situation, but provides a solid foundation in terms of knowledge and skills to further reduce risk to customers and staff.
Throughout the course we will examine:
- The requirement to use non-physical skills as far as possible
- The law in relation to ‘reasonable force’ and ‘self defence’
- The value of assessing a situation before intervening
- Using physical intervention as a last resort
- Possible medical implications
- The potential legal implications of the techniques
- Disengagement techniques
- Escorting and guiding skills
- Holding skills
» Assessments for the Physical Intervention course?
More info
Candidates do not have to sit a formal examination for the physical intervention course. However they must be able to satisfy the trainer that they can accurately demonstrate the skills they have been taught.
Once the candidate has been signed off by the trainer they will receive a BIIAB/Skills for Security accredited Maybo certificate.
NB. Certificates normally take 2-3 weeks to be issued.
» Prerequisites | Timings
More info
Prerequisites?
To be able to undertake the Physical Intervention training programme all candidates must have gained a formal qualification in conflict management, or successfully have completed the Maybo SAFERwork Conflict Management course.
Timings?
The course has been designed to be undertaken in 8 hours, and is usually run from 9:00am to 5:00pm
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