Consultants and Specialist Training Providers

Delivering Superior Training Since 1997

Conflict Management
Level 2 Award

What is Conflict Management?

Conflict Management training meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

What will I learn on the course?

Following the completion of the course, you will learn how to:

  • Communicate to solve problems and reduce the potential for conflict.
  • Identify the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Use good practice after conflict situations.

How is the course assessed?

The course is one day long and includes a 30 minute multiple choice exam for assessment. Upon receiving your results from the examining body all successful learners will be awarded a certificate.


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