Consultants and Specialist Training Providers

Delivering Superior Training Since 1997

Security Awareness and Conflict Resolution
Security Awareness and Conflict Resolution

What is Conflict Resolution?

Conflict Resolution training meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

What will I learn on the course?

Following the completion of the course, you will learn how to:

  • Communicate to solve problems and reduce the potential for conflict.
  • Identify the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Use good practice after conflict situations.

How is the course assessed?

The learners are assessed by the tutor throughout the day and a certificate is issued after completing the training.

This not not a QCF course

DSTO Mailing List